Glatfelter Insurance Group, a retail agent/MGA and program manager, offers a shining example of how the wholesale market can leverage existing technology and standards to improve ease of doing business.
After consulting with its Agents Technology Council, Glatfelter implemented commercial lines download for its agents and is finding that using the ACORD standards for the E&S and specialty business is working for them as they implement ease of doing business measures for their retail agents. In fact, commercial lines download is benefiting their agents by some 400 hours a month in saved keystrokes.
Rough Notes recently reported on how Glatfelter ignored conventional wisdom in taking this initiative in the article, “Glatfelter listens, its agents and brokers saving time and money.”
You can read the full article here: http://www.nxtechcorp.com/pdf/NxTech-Glatfelter.pdf.
If you have a similar success story to share, please let us know by writing to Jeff Yates.
Also, we encourage you to review the “Recorded Webinars” tab of this website for some excellent recent webinars that outline additional areas of progress we are seeing in the E&S industry.
Finally, to get a good picture of the workflow improvements retail agencies would like to see from their partners in the E&S industry, take advantage of these resources:
- Top Improvements for Retail Agent-GA Workflows in the E&S Industry developed by the E&S Joint Working Group’s Retail Agent-GA Subgroup
- Agency Real-Time “Best Practice” Workflows & Implementation Strategies–Guidance for Carriers & Vendors developed by the Real Time/Download Campaign’s Agency Real-Time Experience Work Group.